OverviewLast Updated: September 1, 2026
At ForanCart, we want our customers to be satisfied with their purchases. This Exchange, Return & Refund Policy explains when a product may be returned, exchanged, or refunded and the process customers should follow.
1.Return & Exchange Period
Customers may request a return or exchange within 7–10 days from the date the order is delivered.
Customers should contact ForanCart as soon as possible after receiving the order if there is a problem with the product.
2.Eligible Returns & Exchanges
A product may be eligible for return or exchange if it is damaged or defective when received.
The wrong product was sent.
The product received is materially different from the product ordered.
The product is unused and remains in its original condition, packaging, tags, accessories, and other included items, where applicable.
3.Products That May Not Be Eligible
For hygiene and safety reasons, cosmetics and personal-care products such as facewash may not be eligible for return once opened or used.
Products damaged through misuse, negligence, alteration, or improper handling by the customer may not be eligible.
Products returned without required original packaging, tags, accessories, or included items may not be eligible for return or exchange.
4.How to Request a Return or Exchange
Customers should contact ForanCart at forancart@gmail.com within the applicable return period.
The request should include the order number, customer name, product name, reason for the return or exchange, and photographs or video showing the issue where applicable.
For damaged, defective, or incorrect products, ForanCart may request photographs or other evidence before approving the request.
5. Exchange Process
For an approved exchange, ForanCart may require the customer to return the original product.
After the returned product is received and inspected, ForanCart will arrange a replacement where the replacement product is available.
If the requested replacement is unavailable, ForanCart may offer a refund or another suitable option.
6.Refund Policy
If a refund is approved, it will normally be processed after the returned product is received and inspected, where a return is required.
The refund will normally cover the eligible amount paid for the returned product.
Delivery charges may be refundable or non-refundable depending on the reason for the return and the circumstances of the order.
7.Cash on Delivery (COD) Refunds
For Cash on Delivery orders, an approved refund will be paid after the returned product has been received and inspected.
The customer must provide valid refund payment details when submitting the return, such as a JazzCash account, Easypaisa account, or bank account.
The customer is responsible for providing accurate account details. ForanCart is not responsible for delays or failed transfers caused by incorrect information supplied by the customer.
ForanCart may contact the customer to verify the provided payment details before processing the refund.
8.Return Shipping Costs
If a return is caused by a wrong product sent by ForanCart, a confirmed product defect, or damage attributable to the order fulfillment/delivery process, ForanCart may cover the applicable return shipping cost.
For other approved returns, including eligible returns based on customer preference, the customer may be responsible for the return shipping cost.
9.Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact ForanCart as soon as possible after delivery.
We may request clear photographs or video of the product, packaging, shipping label, or other relevant evidence to assess the issue.
After review, ForanCart will determine whether the order qualifies for replacement, exchange, or refund under this policy.
10.Order Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
11.Refund Processing Time
Once a refund is approved and all required return conditions have been completed, ForanCart will initiate the refund using the agreed payment method.
The time required for the funds to appear in the customer’s JazzCash, Easypaisa, or bank account may depend on the relevant financial service or bank.
12.Policy Abuse & Exceptions
ForanCart reserves the right to refuse a return, exchange, or refund where the request does not meet the conditions of this policy or where there is evidence of misuse, fraud, or abuse.
ForanCart may consider exceptional circumstances on a case-by-case basis.
13.Contact Us
For return, exchange, or refund requests, please contact:
ForanCart
Email: forancart@gmail.com
Website: forancart.com
Important Note
This policy is a practical e-commerce policy draft for ForanCart. Before publishing it as the final legal policy, the business should review it against applicable Pakistani consumer-protection requirements and the actual products, payment methods, delivery arrangements, and operating practices used by ForanCart.